Delete my data
BPM Lab has no user accounts. You never register, and you never give us a username, password, email address or phone number. There is therefore no account to delete.
Your measurements, logged values and profile are stored only on your device — we do not hold a copy. You can erase all of it yourself at any time, in seconds, without contacting us (Option 1 below).
A small amount of technical data — advertising and analytics identifiers, and anything you typed into the AI assistant — does reach us or our providers. You can ask us to delete that by email (Option 2 below).
1. Delete everything yourself (immediate, no request needed)
Because your health and profile records live on your device, deleting them is entirely in your hands and takes effect immediately. Choose whichever fits:
- Delete individual records — open the App, go to the relevant entry in your history, and delete it.
- Erase all App data — on your phone, open Settings → Apps → BPM Lab → Storage → Clear data. This removes every measurement, logged value and profile field. It cannot be undone, and we cannot restore it, because we never had a copy.
- Uninstall the App — removing the App deletes all of its locally stored data with it.
You can also reset the advertising identifier used for ads at any time: Settings → Google → Ads → "Delete advertising ID" (or "Opt out of Ads Personalisation"). See Privacy Policy, Section 6.
2. Ask us to delete data held by us or our providers
To request deletion of the limited data described in Privacy Policy, Section 8 — advertising and analytics data tied to your device identifiers, and AI-assistant messages that passed through our server — send us an email.
Open a pre-filled request in your email app
If the button does not work on your device, simply compose the message yourself using the format below.
Where to send it
- To
- batvinnikauyauheni@gmail.com
- Subject
Data Deletion Request — BPM Lab- Send from
- Any email address you can receive a reply at. We use it only to answer you and to confirm the deletion, and we delete the correspondence afterwards.
3. Email template
Copy the text below into the message body and fill in the numbered lines. Leave a line blank if it does not apply to you — only line 1 is genuinely required.
Hello, I am requesting deletion of my data in connection with the BPM Lab Android application. 1. What I want deleted: (all data held about me / advertising and analytics data only / AI assistant messages only) 2. Google Advertising ID (optional): 3. Approximate dates I used the app: 4. Device model and Android version: 5. Country/region I used the app from: 6. If the request concerns the AI assistant, approximate date and time of those messages: I confirm that this request relates to my own data and that the information above is accurate. Kind regards, [your name or preferred form of address]
Why we ask for these details
We hold no account, name or email address for you, so there is no record we can simply look up. The identifiers and dates above are the only way to locate the technical data that belongs to your device and to make sure we delete the right person's data — and no one else's. The more of them you can give, the more completely we can action the request.
How to find your Google Advertising ID
On your phone: Settings → Google → All services → Ads → Your advertising ID. Copy the value shown.
This field is optional. If you have already deleted or reset your advertising ID, or opted out of ad personalisation, the ID will be missing or will read as all zeros. That is fine — send the request anyway with the other details filled in. Deleting the ID on your device already stops it being used for advertising going forward.
4. What we delete, and what we keep
| Data | Where it lives | What happens |
|---|---|---|
| Measurements, logged values, profile (name, sex/gender, age, height, weight) | Your device only | You delete it using Option 1. We hold no copy and cannot delete it for you. |
| AI-assistant messages (text and any image you sent) | Our server (heart--app.com), and our third-party AI provider |
Deleted on request. Also deleted routinely — see Privacy Policy, Section 9. |
| Advertising data (advertising identifier, IP, ad interactions) | Our advertising partners (AppLovin MAX; Google AdMob, Pangle, Mintegral, Vungle) | We pass your request to them and action it as far as applicable law and their systems allow. |
| Analytics and crash data (pseudonymous installation identifier, usage, diagnostics) | Google Firebase Analytics / Crashlytics | Deleted on request, to the extent the data is still linked to an identifier we can act on. |
What cannot be deleted. We are unable to remove:
- data that has already been aggregated or anonymised, because it can no longer be linked back to you or to any device;
- records we are required to retain by law, for the period the law requires;
- data held on your own device — only you can erase that, using Option 1.
5. How long it takes
- We acknowledge your request within a few working days of receiving it.
- We complete it, and write to confirm, within 30 days. Where the law of your country allows a longer period for complex requests (for example, an extension under the GDPR, or 45 days under California law), we will tell you before that period expires and explain why.
- If we cannot identify any data from the details you sent, we will say so and ask whether you can provide anything further.
Making a request is free. We will not ask you to create an account, install anything, or provide a copy of an identity document in order to exercise this right.
6. Questions
If anything here is unclear, or you want to exercise another privacy right — access, correction, portability, or objection — write to us at the same address and we will help.
Service Operator: Batvinnikau Yauheni
Support Email: batvinnikauyauheni@gmail.com
The full picture of what we process and why is in our Privacy Policy.